A return comes in. Seconds later, it's decided, routed, and logged.
No queue. No human triage on the routine cases. Retendr runs the whole path from webhook to audit log — and only puts a return in front of you when it decides you should see it.
Four stages, end to end, with nothing waiting on a person.
This is the same flow behind the live demo on the homepage — here's what each stage actually does.
Request lands
A customer files a return in Shopify. The webhook fires the instant it's submitted — no polling, no inbox, no delay. Retendr is processing before the confirmation page reloads.
Context resolved
The order is enriched automatically: order value, account age, delivery status, prior refund count, and the stated return reason. Everything the decision needs, pulled in one pass.
Decision engine
The enriched request is scored against your thresholds. The engine returns a verdict, a confidence band, the flags it raised, and a plain-English reasoning line — structured, not a paragraph.
Routed + logged
Auto-approve fires the refund and notifies the customer. Escalate holds it and pings you on your channel. Either way, the full decision is written to Notion before the run closes.
A structured verdict — never a vague paragraph.
The engine doesn't return prose. It returns a typed object your systems can act on directly: the call, the confidence, the reasoning, and every flag that shaped it.
The same logic runs as a deterministic fallback, so a decision is always reached — high value against a new account escalates; a low-value defective item for a loyal customer clears on its own.
{
"verdict": "AUTO_APPROVE" | "ESCALATE",
"confidence": "High" | "Medium" | "Low",
"reasoning": "Low value, loyal account, defective item.",
"flags": ["High value order", "New account"],
}Every verdict lands where you work — and nothing goes unrecorded.
Routed to your channel
Decisions arrive where you already are. Approvals can stay silent; escalations always reach a human.
Written to Notion, every time
Each decision lands in a Notion database with its verdict, confidence, flags, and reasoning — a searchable record of why every refund was approved or held. Nothing falls through the cracks.