Terms of Service

About this site

This site is a pre-launch landing page for Retendr, a refund intelligence service for Shopify stores. It lets you try an interactive demo, join a waitlist, and book a call. It is not the Retendr product, and nothing on it constitutes a binding offer of service.

The live demo

The demo is provided for illustration only. It runs sample scenarios you configure and returns an example decision. Outputs are not financial, legal, or operational advice, may not reflect the behaviour of the production product, and must not be relied on to make real refund decisions. We provide the demo "as is", without warranties of any kind.

Acceptable use

You agree not to:

• Attempt to disrupt, overload, scrape, or gain unauthorised access to the site or its APIs.
• Circumvent or interfere with rate limits, security controls, or access restrictions.
• Submit unlawful content, or anyone else's personal data, through the forms.
• Use the site or its content to build or train a competing service.

Waitlist and bookings

Joining the waitlist does not guarantee access, pricing, or a launch date. Demo bookings are arranged through a third-party scheduler (Calendly) and are subject to availability; either party may reschedule or cancel. How we handle the data you submit is described in our Privacy Policy.

Intellectual property

The Retendr name, branding, copy, and the design of this site are our property. You may not copy, reproduce, or reuse them without our written permission.

Limitation of liability

To the fullest extent permitted by law, we are not liable for any loss or damage arising from your use of, or inability to use, this site or the demo. Nothing in these terms limits liability that cannot be excluded under applicable law.

Changes

We may update these terms from time to time. When we do, we will revise the "Last updated" date above. Continued use of the site means you accept the current terms.

Governing law and contact

These terms are governed by the laws of England and Wales, and disputes are subject to the exclusive jurisdiction of its courts. Questions about these terms can be sent to info@retendr.co.uk.